Article Archives >> Risk and Reward >> September 2002
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Selecting and Managing Technology Vendors: A Little Risk Management Saves Big Bytes
Vendors
can be the source of a variety of risks when implementing changes
within your organization. And when your nonprofit upgrades its
computer systems or purchases new equipment, you may be entering
unfamiliar territory, working with companies and individuals
with whom you do not have longstanding relationships.
When looking for a new vendor, whether for software, service or a fully outsourced technology operation, the best way to identify prospective providers is through word-of mouth referrals. Minimize your risk of receiving poor service by asking around at local meetings, conferences and user groups. People are usually willing to share horror and success stories, just ask. Check the service record of the vendor by requesting a list of references from current nonprofit customers. If the vendor is hesitant to supply references, consider moving on to another provider.